Broadband Support

Got a problem? Let us help

Service Status

Service Status

The Knowledge Base

The Knowledge Base has many reference articles which may help you get started

Telephone Support

Tel: 0844 99 100 11 support available 9.00am-7.00pm, Mon to Fri.

Online Community Forums

Posting your queries to Our Forums can prove useful to both yourself and future users experiencing the same difficulties. It also helps us keep costs down by reducing the support labour overhead. Please make a search first to see if your problem has already been addressed. When you post in the forums, be careful not to enter any sensitive information such as passwords.

Simple Steps

Most problems can be solved by running through a few simple steps - see Verifying a Connection on our Getting Started page.

Email Contacts

If you are an existing customer, please Be sure you include your EFH number.

Technical Support - support@efhbroadband.com

Be sure to include your ADSL line number, EFH number and as much information about your query as possible, for example if you are having trouble connecting then include the user name, password and IP (if applicable) you are using to connect with. This information allows us to deal with queries in a much more efficient manner

Router Manuals

All routers are supplied with manuals in PDF format on CD-ROM, or with a printed manual. However, for reference, you can download the approriate information below.

Order Tracking

For the latest status of your order, please email us orders@efhbroadband.com, or alternatively give our helpdesk a call on 0844 99 100 11

Girl needing computer support